It’s very important to keep the original outer box, as it contains the product reference and barcode—both essential for processing your return correctly. Please ensure that these details remain clearly legible, as we won’t be able to handle the return or issue a refund without them.
If the product is not returned in its original packaging along with all accompanying items (such as stickers, cleaning cloths, protective cases, etc.), the item may depreciate in value. In this case, the following amounts will be deducted from your refund:
- Shipping box: €5
- Other items (stickers, protective case, cleaning cloth, etc.): €3 per missing item
By keeping the outer box in good condition, you help ensure a smooth and efficient process. ✅ This is key to providing you with the best possible service.
If you have any questions or need more information, feel free to reach out—we're here to help! 😊