Returns & Replacements
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All products purchased from D.Franklin can be returned within 14 days of receiving your order. If your order was delivered outside of Spain or Portugal, you’ll need to process a return and place a new order. RETURN COSTS - UNITED KINGDOM (UK): We will provide a return label, and a €20 administ...
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Can I return part of a 2-for-1 order?
If your order was placed using a 2-for-1 promotion or includes a gift item, you must return all the products in the order to receive a full refund. 🔄🎁 -
All products purchased from D.Franklin can be returned within 14 days of receiving your order. Simply go to our RETURN PORTAL and enter your email and order number to process the return. (If your request is due to a damaged product, please contact us through our *Contact Form*, attach photos 📷, ...
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How do I prepare the package for a return? 📦
It's super easy! Just follow these steps: Protect the package: Use proper wrapping to make sure the item arrives in perfect condition. Avoid placing labels or tape directly on the original box, as we won’t be able to reuse it, and the return might be rejected. Include the return receipt: Be sure... -
How much does it cost to return a product?
All products purchased from D.Franklin can be returned within 14 days of receiving your order. The return cost depends on the country where your order was delivered. To initiate a return, visit our Returns Portal and enter your email and order number. 📌 *If your request is due to a damaged prod... -
Standard Returns: Once we receive the item and approve the return, you’ll get a confirmation email. In it, we’ll let you know that the amount for the returned product(s) will be refunded to the same payment method used for the purchase. The refund should appear in your account within 7 to 15 busi...
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What happens if I don’t keep the original packaging?
It’s very important to keep the original outer box, as it contains the product reference and barcode—both essential for processing your return correctly. Please ensure that these details remain clearly legible, as we won’t be able to handle the return or issue a refund without them. If the produc... -
What happens if I return an item incomple?
At D.Franklin, we care a lot about making sure all our products reach our customers in perfect condition. T hat’s why we carefully inspect every return before we put items back up for sale. We make sure they haven’t been used or damaged so they can always arrive like new for the next person to en...