If the shipment shows as delivered but you haven’t received it, we recommend first checking if someone else in your household, neighborhood, or workplace accepted the package on your behalf.
It is very important that you contact us before 7 days have passed since the order was marked as delivered by the courier.
After this period, unfortunately, we will not be able to open a claim.
Please contact us as soon as possible through our contact form.
Our team will be happy to assist you and guide you through every step of the process. 😊
Mar 28, 2025